At HomeGenie, customer satisfaction is our top priority. We aim to deliver high-quality and reliable home services every time. However, if you are not satisfied with the service you booked, we offer a fair and transparent refund process.
Before Service Begins:
If you cancel a service at least 2 hours before the scheduled time, you will receive a full refund.
Last-Minute Cancellations:
If you cancel within 2 hours of the scheduled time, a cancellation fee may apply, and only a partial refund will be issued.
If the service is not completed properly, or if the provider fails to show up, you may request a full or partial refund.
Complaints must be submitted within 24 hours after the service is completed.
Our customer support team will review your complaint and process the refund based on the situation.
If a service is completed satisfactorily, no refund will be issued.
Refunds will not be provided for issues caused by inaccurate information given by the user (e.g., wrong address, wrong service requested).
Approved refunds will be credited back to the original payment method.
Refunds are usually processed within 7–10 business days after approval.
Contact our support team through the HomeGenie app or email us at [[email protected]].
Provide your booking ID, a description of the issue, and any relevant photos or documentation if applicable.
HomeGenie reserves the right to modify this refund policy at any time without prior notice. Any updates will be reflected on our app and website.
